These terms and conditions will govern the use and access of the Justlife App and Website including any content, functionality, and services offered on or through www.Justlife.com. If you decide to continue to browse and use our website and services, you are completely agreeing to Justlife terms and conditions of use, which combining with our privacy policy govern Justlife’s relationship with you in relation to this website and its services. The terms ‘Justlife’ or ‘we’ or ‘us’ all refer to the Justmop.com DMCC. The term ‘you’ refers to the user of our services or the viewer of our website or app.

If you do not agree to accept and be bound by this Agreement, you must immediately stop using the website, app, or service. 

 

THE PARTIES AGREE TO THE FOLLOWING:

1. The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.

2. We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use in fields we determine.

3. Justlife maintains the right to change, amend, cancel or make exceptions to the terms and conditions listed here. Please check this terms and conditions page from time to time. By using our services, you acknowledge that you agree with our terms and conditions.

4. No partnership, joint venture, or agency is created as a result of the “Terms and Conditions” and you do not have any authority of any kind to link Justlife in any respect whatsoever. Justlife will not be liable for any failure to perform its obligations hereunder where such failure results arising from any reason beyond Justlife's reasonable control, including, without limitation, electronic, mechanical, or communications failure or degradation.

5. All materials on the website and App are owned by or licensed to us. This material includes, but is not limited to layout, design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. You give your consent that you will not be unauthorized to use the materials and information on the website.

7. We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.

8. Your use of this website and the Justlife app, and any dispute arising out of such use of the website and the App are subject to the local laws of the Kingdom of Saudi Arabia.

9. When you make a booking through Justlife, we will help facilitate the services for your cleaning. Once the cleaning is done, the Fees you pay to our cleaners/cleaning company partners are non-refundable (unless there is a company-caused violation). The pricing scheme may be updated by the Company on a going-forward basis. You are liable for any and all taxes (except taxes based on our income).

10. Justlife may change rates and fees from time to time, and without prior notice.

11. Justlife cannot be held responsible for the unlawful acts of cleaners/cleaning company partners and users.

12.  Justlife checks the backgrounds of cleaners/cleaning company partners both directly and indirectly via third-party background check services. However, each user should exercise common sense and caution to protect its personal safety and property, just like you would when faced with any person who you do not know. The users agree to hold Justlife free from the liability for any damages and/or missing items during or after using the cleaner/cleaning company partner services through Justlife.

13. Justlife will charge you for your finalized bookings through the payment method specified on the website (credit card). If you happen to pay any applicable charges with your credit card, we may seek pre-authorization of your credit card account prior to your purchase.

14. If you choose to pay the fee by your credit card, then you, as the cardholder, must retain a copy of transaction records and our policies and rules.

15. You are responsible for maintaining the confidentiality of all the information in your account.

16. If you want to cancel your booking, you are required to give a minimum of 6 hours’ notice of cancellation. Any cancellations done from the time of the appointment up to 2 hours prior will be subject to 100% cancellation fee equal to the full value of the booking. We reserve the right to levy a charge of up to SAR 100 to cover any relevant administrative expenses.

17. Customers using the website who are minors, i.e. under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

18. Justlife has the right to apply penalties to its cleaning service provider partners in the case of damage to the houses or house interiors in order to protect the community. However, what happens to the client's belongings and house interiors during the cleaning session is solely the client's responsibility. Justlife is not responsible for houses and interiors during the process of getting into the house or getting out of the house. Cleaners/cleaning company partners or Justlife are not obliged to cover any damage(s) caused during the cleaning session.

19. If any provision of these Terms and Conditions is found to be unenforceable or/and invalid, that provision shall be limited to the minimum extent necessary so that the Terms and Conditions shall otherwise be kept in full force and effect. Justlife may transfer, assign or delegate the Terms and Conditions and its rights and obligations without consent.

20. Justlife will not trade with or provide any services to OFAC and sanctioned countries.

21. Justlife will send messages via Whatsapp, SMS, email, or notifications as means of communication for the purposes of including but not limited to appointment confirmation, appointment updates, and marketing.

22. Justlife is your go-to booking platform exclusively focused on home cleaning services. Acting as an aggregator, we bring together a range of home cleaning options to meet your needs. Additionally, our network includes licensed third-party partners authorized by relevant authorities to ensure quality service.

Method of Payment, Card Types accepted and Currency

We accept payments online using Visa, MasterCard, and Amex credit/debit cards in SAR (or any other currency agreed).

 

Refund/Return policy

Refunds will be done only through the Original Mode of Payment.

 

Quality Assurance Program / Quality Control Policy

We conduct random quality inspections on a regular basis to review the quality of our crew members' work while they are on duty.

Here are the 3 methods we use in maintaining the quality checks:

1. Unannounced Visit - To ensure cleaners are properly uniformed and performing their duties thoroughly and completely.

2. On-Site Inspection - A walk-through with the cleaner and/or the client during regular business hours. 

3. Follow-up – A brief telephone call by our customer service agents after your session has been completed. 

Reporting occurred issues

You can report the following issues within mentioned timeframes:

• Missing/ stolen Items: within 48 hours.
• Damaged items: within 24 hours.